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Internet Outage Troubleshooting Guide

Losing internet is increasingly disruptive — from remote work to online banking to entertainment. Before assuming there is a wider outage, run through these diagnostic steps. If the issue is not on your end, report it on Outage.gr so your community stays informed.

Is It Just You?

  • Restart your router — Unplug it, wait 30 seconds, plug it back in. This fixes more issues than you would think.
  • Check other devices — If your phone works on Wi-Fi but your computer does not, the issue is your device, not the connection.
  • Check the router lights — A solid green/blue light usually means the connection is working. Red or flashing orange typically indicates a problem with the upstream connection.
  • Try a wired connection — Plug an ethernet cable directly into your router. If wired works but Wi-Fi does not, it is a Wi-Fi issue, not an outage.
  • Check your provider's status page — Most Greek ISPs (Cosmote, Vodafone, Nova, Wind) have service status pages.

Signs of a Wider Outage

  • Multiple devices and neighbors affected
  • Router shows no upstream connection (WAN/internet light off)
  • Provider's status page is down or reports issues
  • Check Outage.gr — if others in your area have already reported, you're likely experiencing a wider outage

When to Report on Outage.gr

Report an internet outage if: your router shows no upstream connection after restarting, your neighbors are also affected, or your provider's status page confirms an issue in your area. Your report helps everyone around you understand the scope of the problem.

Greek ISP Contact Numbers

  • Cosmote: 13888
  • Vodafone: 13830
  • Nova: 13831
  • Wind (now Nova): 1260
  • DIGI: 1350

Prevention Tips

  • Keep a mobile data backup plan — A prepaid SIM with data can save you during fixed-line outages
  • Use a UPS for your router — Keeps you connected during short power outages
  • Know your provider's app — Most let you report faults and check status
  • Save important work frequently — Cloud sync helps, but also keep local copies
  • Consider a secondary provider for critical work — Some fiber providers offer 4G backup routers