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How to Claim Compensation from DEDDIE for Power Outage Damage

If a power outage or voltage fluctuation damaged your electrical appliances, you may be entitled to compensation of up to €600 from HEDNO/DEDDIE (the Hellenic Electricity Distribution Network Operator). This guide explains exactly how to file a claim under RAE Decision 1151A/2019.

Who Is Eligible?

Any electricity consumer (residential or commercial) in Greece whose electrical appliances were damaged due to an accidental interruption of the neutral conductor in the low-voltage network. This covers situations such as voltage surges or drops caused by network failures — not scheduled maintenance or your own wiring issues.

How Much Can You Claim?

The maximum compensation is €600 per incident, regardless of whether you are a residential or commercial customer. This covers repair or replacement costs of damaged appliances. HEDNO does not compensate indirect damages such as lost business revenue, penalties, or consequential losses.

The 20-Day Deadline

You must submit your compensation claim within 20 working days of the incident. Ideally, report on the same day the damage occurs. Missing this deadline means forfeiting your right to claim.

Step-by-Step Process

  1. Report the outage immediately — Call DEDDIE at 11500 (free) or 2111900500 and report the fault. Note the date, time, and reference number.
  2. Document the damage — Photograph all damaged appliances. Keep the damaged devices; do not repair or dispose of them yet.
  3. Get a technician's assessment — Take damaged appliances to a certified electrical workshop. Obtain a written invoice describing the type of damage and repair/replacement costs.
  4. Submit the claim — File a compensation request with HEDNO within 20 working days. Include the technician's invoice and a solemn declaration that the damage resulted from a network failure.
  5. Allow inspection — HEDNO has the right to inspect damaged appliances within 2 business days. Make them available.
  6. Await decision — HEDNO must decide within 15 working days of receiving all documents. Payment follows within one month if approved.

Tips for a Successful Claim

  • Report the damage on the same day it occurs — don't wait
  • Use Outage.gr to document the outage with timestamps and community confirmations
  • Keep all receipts and photographs
  • Don't repair appliances before HEDNO's inspection window (2 days)
  • Ask neighbors to also report if they experienced damage — multiple claims strengthen the case
  • If your claim is denied, you can escalate to RAAEY (the energy regulatory authority)

How Outage.gr Helps

Outage.gr provides timestamped, community-verified evidence of outages. Your report on our platform, along with confirmations from neighbors, can serve as supporting documentation when filing compensation claims. The Evidence page lets you generate a certificate summarizing your reported outages.

Useful Contacts

  • DEDDIE/HEDNO Fault Line: 11500 (free) or 2111900500
  • RAAEY (Energy Regulatory Authority): raaey.gr
  • Consumer Ombudsman: synigoroskatanaloti.gr